Do you find yourself pushing aside your personal feelings or neglecting your personal needs in order to perform your job or deliver high quality work? If so, this virtual training is for you! This training is designed for anyone wanting to learn strategies to manage or even capitalize on emotional labor:

• Frontline staff and faculty who spend most of their day regulating their emotions and the emotions of the students they directly serve
• Mid-level managers who feel pressure to constantly portray a positive and/or neutral stance when working with stakeholders
• Senior leadership who hide their emotions in order to maintain composure amongst those they lead

1:00 – 3:30 p.m. Eastern Time

During this virtual training, our instructor will present the following:

Emotional Labor Defined – You’ll hear examples of how emotional labor shows up in higher education so that you can better understand what emotional labor is and why it is difficult for most of us to manage.

Sharing Your Story – In small groups, you will share and discuss your experience with emotional labor, so you can identify specific issues and challenges that make it difficult for you to manage emotional labor.

4 Strategies to Maximize Your Agency to Manage Emotional Labor – Using the following four strategies, Dr. Gardner will provide tips for how to get emotional labor under control so that it works FOR you, not against you.

1. Creating a System of Support
2. Protecting Your Time
3. Speaking Your Truth
4. Setting Boundaries

Brainstorming and Action Planning – Using these four strategies, you will brainstorm – both individually and as a group – specific actions you can take to increase your agency to reduce your emotional labor.