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Customer Service Skills Training: Certification for Higher Education Professionals
All-Inclusive Members Get This FREE!*
All-Inclusive Members: To ensure a quality interactive experience, member attendance is limited for the live event. Please only register if you plan to attend and participate for the full program.
Please note: To register someone else please contact us at 720.488.6800 for assistance.
Transitioning Campaign Success into Evergreen Giving Opportunities
Turn your campaign message into an evergreen giving opportunity. Overview Campaigns are long-term, effort-intensive fundraising cycles that require hard work and commitment from Advancement staff, university and volunteer leaders, and donors. When a campaign comes to a close, the institution must balance the celebration of its accomplishments and gratitude for donors with the ongoing need […]
Creativity Without Limits: a 5-Week Program to Build and Strengthen Your Creative Muscles
Research & Scholarship at Mid-Career: Reboot, Reset, Reimagine
Building Racial & Cultural Literacy
Have It Your Way (or Not): Customer Service Across Generations
Provide better customer service that meets expectations across generations. Overview A college community has perhaps the most generationally diverse members of any organization. From Baby Boomers and Generation X to Millennials and Gen Z, today’s students and employees alike co-navigate university systems with vastly different expectations of how they like to be treated as customers. […]
World War Z? The Impact of Multiple Generations on Campus
Learn more about each generation and the impact their work styles are having on higher education. Overview With more generations in the workplace than ever before, there is no shortage of jokes, social media flurry, and casual speculation about the Millennials in your team meeting or the Boomer down the hall. Interestingly, while we love […]
Supervising Multigenerational Teams: Building Understanding to Support Success
Build a productive multigenerational team by learning to recognize and appreciate your team members’ unique preferences and work styles. Overview Your team may have up to five generations working together, a phenomenon that is unique to our time in history. This generational diversity makes our teams stronger and more ready to meet the needs of […]
Navigating Higher Education Politics as Mid-Career Faculty: A Time for Discussion
Connect and meet challenges intentionally to build a successful mid-career. Overview As faculty move through the mid-career stage, they can face additional career hurdles and possibilities. Higher education feels more unstable than ever, with challenges from state legislatures to funding and tenure, struggles with student engagement and mental health, and greater numbers of faculty and […]