Archives
Actualize Your Purpose: A Workshop on Improving Your Well-Being
Managing Stress on the Frontline: Customer Service at Marquette
Have It Your Way (or Not): Customer Service Across Generations
Provide better customer service that meets expectations across generations. Overview A college community has perhaps the most generationally diverse members of any organization. From Baby Boomers and Generation X to Millennials and Gen Z, today’s students and employees alike co-navigate university systems with vastly different expectations of how they like to be treated as customers. […]