When the Chief of Staff Needs to Handle a Crisis

In this series, we’ve talked about how the chief of staff can operate as an effective liaison, what qualities presidents desire in the chief of staff, and where new chiefs of staff could look for resources. Now, in our sixth article, we want to ask: What are key skills that chiefs of staff need to […]

Emily Moser

Emily Moser is an experienced presenter at higher education conferences and webinars. Within the Office of Annual Giving at Bowdoin College, she currently manages marketing and communications in addition to a portfolio of prospects and Class Agents. She has experience overseeing the Sundial Circle, Bowdoin’s successful recurring gift program. Emily’s decade-long career in higher education […]

Managing the Whole Student Life Cycle: A Discussion for Higher Ed Leaders

FREE WEBCAST Managing the Whole Student Life Cycle: A Discussion for Higher Ed Leaders Live Webcast: October 28, 2022 | 1:00 – 2:30 p.m. Eastern An integrated whole-campus approach to boosting retention and graduation—join us to learn how to think about a coordinated strategy. Boosting retention and graduation successfully requires a whole-campus approach coordinated across […]

Creating a Training Model to Increase Faculty Engagement in Students’ Mental Health

Faculty are on the frontline when it comes to student mental health, but many are not comfortable acting in or navigating this space. Instead of generically training your team with off-the-shelf materials, provide a more intentional and impactful way to integrate these key players in your mental health initiatives. This webcast, developed with David Reetz, […]

Bernadette Jungblut

Bernadette’s 20 years in higher education have included responsibility for strategic planning, regional and specialized accreditation, and academic program development and assessment. She has also created and coordinated student success initiatives including new student orientation, the first-year experience, early alert and academic probation programming, and programs for freshmen who are conditionally admitted, exploratory, first in […]

Edmund O. Acevedo, Ph.D., FASCM

Professor Virginia Commonwealth University Dr. Ed Acevedo is a professor in the Department of Kinesiology and Health Sciences and presently serves as the Director of Faculty Development and Research in the You First at VCU First-Generation Student Success and Faculty Research Center.  Ed has wide-ranging experience in academic leadership as a department chair for 10 years […]

Jennie Marchal

Jennie Marchal serves as an Associate Director of the Vanderbilt University Career Center. She provides vision, leadership, and oversight for relationship development with more than 500 recruiting organizations across the country. Jennie optimized data collection and reporting for the Career Center, enabling the office to better identify successful initiatives and partnerships. This included building out […]

Auditing and Improving Customer Service on Your Campus

Learn how to assess your current level of customer service on campus. During the program, you will walk through both a physical environment, or “servicescape,” scan and a communications audit. The results of these audits will allow you to evaluate how your office or department’s physical environment and communications are affecting the service you provide. […]