With over 20 years of experience in the industry, Lorraine understands that successful project delivery combines management of the construction process with fluid communication among all stakeholders. Her vast portfolio includes the new and renovated science facilities at SIUE. Her background in architecture and construction has prepared her to assess a project for potential challenges […]
Creating a culture of service excellence is critical to enhance enrollment, improve student retention, and better engage alumni. Is your institution responding to the connection between the quality of customer service and the success of the larger institutional mission? This webcast features a case study of how Laurentian University successfully shifted the culture surrounding customer […]
The pandemic has fundamentally altered the way we work: remote and hybrid environments, students and colleagues in greater need of support, and demands for greater work-life balance. This is the perfect time to take stock, check in with yourself and your goals, and start creating work habits that work for you. Join us online for […]
Cindy Babington is a higher education consultant helping institutions create staff development and performance management plans, identify staffing gaps and needs, leverage assessment results for decision-making, and develop programs and policies that best serve students. She has provided professional development workshops on emotional intelligence, change leadership, career discernment, employee coaching, and strategic planning. Cindy provides […]
Service excellence requires an ethic of care and cultural sensitivity that recognizes students’ strengths and unique backgrounds to allow you to meet them where they are. Combining these two approaches into a culturally responsive customer service initiative allows an institution to provide holistic support throughout students’ academic journey, which in turn has a direct impact […]
This is a time of great transition in higher education. A gradual decrease in undergraduate enrollments has prompted colleges to focus on increasing retention and graduation rates as a means for stabilizing revenue and marketing for recruitment. At four-year colleges, faculty advisement has historically been limited to course planning, although more recent trends—initiated first by […]
Michael Bumbry, Ph.D., Senior Director of Alumni Outreach and Engagement, UC San DiegoJennie Van Meter, Senior Director of Alumni Engagement Strategy, UC San Diego Like many industries, higher education too has had to reimagine work in light of the global pandemic. Our decisions will have a lasting impact on the way business is conducted. At […]
The pandemic has required all of us to pivot in new ways. We’ve taken on additional responsibilities that may not align with our strengths and interests. We’ve managed our relationships almost exclusively through virtual means Our success is often measured in immediate gains, and it’s unclear how to plan for the future. Amongst all of […]
As an accountability partner and success coach, I create space for women to navigate their career trajectory in higher ed while simultaneously prioritizing their self-care and well-being. Jill is a faculty, team and success coach who specializes in interpersonal communication, self-advocacy and professional growth. As a certified professional coach, Jill began working with executives, leaders […]
Mimi Beck is the founding director of Notre Dame’s Office of Graduate Student Life, charged with creating and implementing a strategic vision to promote the success and well-being of Notre Dame post-baccalaureate students. In collaboration with key partners in academics and student affairs, she manages all communications, programming, assessment, advocacy and administration for Graduate Student […]
