Makerspaces and Academic Incubators: Giving Innovation on Campus a Home

Listening recently to Melissa Kaufman, executive director of The Garage at Northwestern University (which incubated 147 start-ups in its first year), and David G. Broz and Todd Heiser, principals for Gensler, speak about academic incubators at our recent webcast (you can obtain a recording here), I was especially struck by the research showing the hunger for […]

When the Chief of Staff Needs to Handle a Crisis

In this series, we’ve talked about how the chief of staff can operate as an effective liaison, what qualities presidents desire in the chief of staff, and where new chiefs of staff could look for resources. Now, in our sixth article, we want to ask: What are key skills that chiefs of staff need to […]

High Performing Teams in Higher Education: How to Make Yours One of Them

High Performing Teams in Higher Education: How to Make Yours One of Them The challenges facing your department or division are going to take more than just one smart person to solve. It’s also going to take more than just getting a group of smart people together. You’re going to need a high performing team […]

SEM for Community Colleges: Practical Steps

Recently, I had the chance to speak with Dr. Monique Perry, dean of enrollment services at York Technical College, who will also be facilitating our two-part, recorded webcast series Strategic Enrollment Management for Community Colleges, where she will help participants learn how to make the case for, plan, and implement a strategic enrollment management model at their community colleges. […]

Assessing Student Learning Outcomes: Surveys Aren’t Enough

In a recent Academic Impressions webcast, student learning assessment expert John Hoffman polled student affairs representatives from 200 institutions of higher education about their data collection methods for assessing student learning. Participants were asked to select their two most common methods of gathering data. The results were dismaying but perhaps unsurprising: …but, only: The reliance […]

Everything You Need to Know to Improve Customer Service in Higher Education

Everything You Need to Know to Improve Customer Service in Higher Education A Closer Look at Service Excellence in Higher Education As our colleges and universities strive to help more students persist and succeed, it’s time to have deeper conversations on campus about how we serve our students and other constituents: What do service competencies […]

Title IX 2023: Considerations for Preparing Your Campus Leaders Now

FREE WEBCAST Title IX 2023: Considerations for Preparing Your Campus Leaders Now Recorded On September 7, 2023 Gain practical recommendations and insights to prepare for the soon-to-be-released Title IX regulations. New Title IX regulations are coming soon. Title IX Coordinators know all too well the amount of effort required to align their institutional policies and […]

Marketing with Online Video

Published in 2010. The last week has seen some unorthodox and controversial uses of online video, including Yale’s admissions musical. With more colleges considering the uses of online video in communicating with applicants and other constituents, we turned to Jason Simon, director of marketing and communications for the University of California system, and Mike Barzacchini, director of […]

Adjunct Faculty: A Department Chair’s Guide to Orienting New Instructors

Department chairs are busy people, and hiring and onboarding adjunct faculty is just one of many tasks on their plate (sometimes right before the start of a new semester). To make it easier, here is a checklist of essential information that chairs should share with new adjunct faculty when hiring them, including course syllabi, textbooks, […]