4 Things Academic Deans Can Do to Help Students Succeed after Graduation

Why, you might ask, should academic deans add this concern about students’ career preparation to their already unmanageably long list of responsibilities? As leaders of the faculty, deans need to serve as the programmatic agents of implementing a holistic undergraduate education. And deans provide the essential perspective of someone who observes the connections on a daily basis between […]

What Does Customer Service in Higher Education Actually Look Like?

Customer service in higher education is still new and few are certain how to do it well. Here’s what our panel of experts have to say. Providing good customer service to students has become an expectation in today’s higher education environment, yet customer service in higher education is still new and few are certain how […]

Encore and Live Q&A: Creating Agile Courses for an Uncertain Year

To continue to meet student needs and plan for shifts in an uncertain year, many institutions are planning courses that are adaptable to online, hybrid, and face-to-face learning environments. Dr. Elizabeth Barrie from the University of Nevada, Las Vegas, has led an effort to pivot existing courses using Kaufman’s notion of agile learning, most recently […]

Kelly Wesener Michael

Until joining the Northern Illinois University’s Higher Education and Student Affairs program faculty in summer 2020, Kelly was the chief student affairs officer at Northern Illinois University. She began her career as a housing professional and stepped into senior level administration at Northern Illinois University in 2009 as the Assistant Vice President for Student Affairs. […]

Deb Snellen, SPHR

Deb has been with the University of Missouri for the past six years and leading the talent management program for the Advancement team for five years. Prior to this, Deb owned a nationally-known consulting firm for 25 years, Business Class, a company dedicated to training and development options for improving organizational performance. She has been […]

Creating a More Just and Equitable Hiring Process for Higher Ed Staff

Eric Silva MSE Assistant Director TRIO Student Support Services at Metropolitan State University of Denver Ally Garcia EdD Assistant Dean for the Center of Equity and Student Achievement and the Director of TRIO Student Support Services at Metropolitan State University of Denver Higher education, since its inception, has been exclusive in who can pursue higher […]

Keeping Your Division’s Strategic Priorities Current

Picture this scenario. Your institution undertook a lengthy and arduous strategic planning effort, to which your division responded with an operational plan, identifying a list of core initiatives intended to help meet the institution’s strategic goals. It is now two years later. Your division’s operational plan or action plan sits on a shelf (whether physical […]

Senior Leadership Transitions: A Coaching Package

Senior Leadership Transitions A COACHING PACKAGE Unlock personalized support for your transition into your next senior leadership position. Overview In today’s world of higher education, senior leaders starting a new position need to quickly get the ball rolling and progress through often-competing tensions, including: Assessing their new situation with speed and precision, while also taking […]

Deans Success Program 

Invest in Your Deans’ Success Support Your Deans’ Growth with a Cohesive, Comprehensive Program See Pricing The work you do to ensure the success of your Deans is one of the most impactful investments you can make in your institution. Turnover among Deans is already at record levels, and each loss in this key role […]