General Education Reform: Unseen Opportunities

A recent national survey conducted by Academic Impressions revealed a surprising and welcome finding that 80% of the more than 300 institutions surveyed have recently completed or are currently involved with reforming their general educationprograms. For years, leaders across all types of institutions have been calling for reforms to general education to improve persistence and […]

Laying the Groundwork for Effective Faculty Evaluation

Recent incidents in the news — at DePaul University and elsewhere — highlight the importance of building an effective faculty evaluation and tenure review process. While some problems are specific to faculty evaluation systems at particular institutions, most often the underlying issue is a lack of clarity on the criteria by which faculty are to be evaluated. […]

Optimizing Your Use of Student Information Systems

READ THE WHOLE SERIES:Developing a High-Performing and Productive Advising Department In the first two installments in the series, “Developing a High-Performing and Productive Advising Department,” I’ve discussed strategies for identifying, assessing, and meeting student, staff, and advisors’ needs. In this installment, I will discuss best practices to successfully implement some of the key strategies identified […]

2 Ways to Move Students Out of Academic Probation

Moving at-risk students out of academic probation quickly is a worthy challenge—and at Western Michigan University, two recent retention efforts at the Haworth College of Business (HCoB) have seen positive outcomes in this regard. Students who complete HCoB’s Phoenix Success Course as well as mandatory study hours in the University’s new award-winning Bronco Study Zone […]

Adjunct Faculty: A Department Chair’s Guide to Orienting New Instructors

Department chairs are busy people, and hiring and onboarding adjunct faculty is just one of many tasks on their plate (sometimes right before the start of a new semester). To make it easier, here is a checklist of essential information that chairs should share with new adjunct faculty when hiring them, including course syllabi, textbooks, […]

What Does Customer Service in Higher Education Actually Look Like?

Customer service in higher education is still new and few are certain how to do it well. Here’s what our panel of experts have to say. Providing good customer service to students has become an expectation in today’s higher education environment, yet customer service in higher education is still new and few are certain how […]

Brian M. Montalvo

As the Senior Director for Career Advising, Counseling & Education at the Florida Atlantic University Career Center, Brian Montalvo and his team help students build toward their futures by helping them gain or refine career readiness skills required to succeed into meaningful careers. Brian oversees a team of nationally credentialed career professionals who offer 1:1 […]

David Reed

Dr. David Reed is the Associate Provost for Strategic Initiatives at the University of Florida. He has been a driving force in the university’s AI Initiative, which began when the University was gifted academia’s fastest AI supercomputer worth over $65M. Reed has led the university’s effort to expand AI throughout the university, including creating and […]

Eileen Soisson

Between 2011 and 2020, Eileen established and led Coastal Carolina University’s service excellence initiative, Feel the Teal®, created to enhance the university’s culture and become more service-oriented and focused on student success. She designed the service excellence program into eight training modules and oversaw all operations within the initiative. Eileen taught university employees and others […]

Dr. Todd Queen, D.M.A.

Todd previously served as Dean of the LSU College of Music & Dramatic Arts and Penniman Family Professor of Music, a position he held from 2014 – 2021. His unique combination of teaching, directing and performing experience has allowed him to travel the world as an educator, stage director, singer and arts leader. During his […]