You’ve embraced the idea of enhancing customer service on your campus, you’ve provided training for your team, and now the hard part begins—maintaining momentum! This free webcast will discuss five key challenges to sustaining a culture of service and how you can overcome them. The five challenges are: Join us for this virtual learning experience developed […]
After the live Title IX hearing, as a hearing panelist, you have the responsibility of determining the outcome of the case. You must analyze the facts, assess the credibility of witness testimony, and maintain razor-sharp focus on your sexual harassment policy definitions—all of which require technical skills and knowledge. However, there’s also an art to […]
READ THE WHOLE SERIES: Ask academic advising professionals what they perceive to be the primary role of academic advising, and you’ll most likely hear responses such as “to help students,” “to serve students,” or “to facilitate student growth and development.” All are appropriate responses which get to the most basic reason that advising departments exist; […]
READ THE WHOLE SERIES: Academic advising staff, comprised of both administrative support staff and advisors, may experience a great deal of stress and frustration as they work to manage the expectations of both students and administration. As frontline personnel, they are the first to be confronted when students experience problems and express dissatisfaction, yet they […]
Become a certified practitioner of the Five Paths to Leadership℠ Self-Assessment and bring your expertise to your institution to both support individual learners and facilitate workshops with your campus. The Five Paths to Leadership℠ Self-Assessment is being used by thousands of faculty and staff in higher education across North America. The magic of the Five […]
Prior to his current role, Will was the counseling psychologist and Director of Counseling & Psychological Services at Brown University in Providence, Rhode Island. He is best known for the Flexible Care Model, which is a culturally-informed system of providing psychological services on college campuses. The model focuses on same-day access to treatment, concise counseling […]
As a senior administrator in higher education for decades, I spent a great deal of time creating programs and policies that would enhance the student experience. This seemed natural, and it was done in pursuit of boosting student satisfaction and retention. As an instructor, however, reconciling “student satisfaction” within my classroom was not as straightforward. […]
Ellen has been coordinating and directing assessment for DePaul’s division of student affairs for the past five years. She was responsible for developing and implementing the division’s integrated assessment model and creating formal processes to report results. Her responsibilities include chairing the division’s assessment committee, fostering a culture of assessment, increasing staff capacity around assessment, […]
The chief of staff can be a lonely role. Here is what experienced chiefs of staff have to say about how to find your feet in the role and identify key resources you’ll need. In this series of articles, experienced chiefs of staff offer critical advice on managing the chief of staff role. We will […]
Learn fresh ideas for how you can communicate with deposited students to prevent summer melt and increase yield at your institution. During the webcast, you will learn how to: Make your yield communications more successful Use print, digital, and social media channels as tools to prevent summer melt Educate and mobilize cross-campus partners to create […]
