Training Frontline Student Leaders in Customer Service

As institutions prepare to open for the new academic year, training frontline student leaders—including Orientation Leaders, Resident Assistants, and front desk workers—is critical to enhancing the campus culture of service and creating a welcoming environment. Not highlighting “customer service” skills in student staff training leaves your most prominent frontline ambassadors ill-equipped to make a great […]

Supporting Mid-Career Faculty Webcast Recording

Mid-career faculty members (tenured-system faculty members) form a large and important component of the academic workforce who experience unique challenges. Academic life has a short career ladder, and many tenured faculty members reach a plateau where opportunities for advancement decline. Further, there has been relatively little research on tenured faculty and on best practices to support tenured […]

Strengthening and Aligning Academic Programs When Time is of the Essence

While never ideal, operating budget pressures may lead to an immediate need for strategic realignment of faculty and resources. These are tough decisions to make, and it’s always a balancing act to move forward quickly enough to offset further issues and carefully enough to foresee and minimize the impact on your faculty and staff. Our […]

Dr. Jenni Murphy, Ed.D.

Dr. Murphy has over 20 years of professional experience in the areas of training, operations, human resources, project management, marketing, and education. She has had a successful and rewarding career at Sacramento State for the past 19 years and enjoys the opportunity to blend professional and personal activities to give back to her community. Throughout […]

Sheila Radford-Hill

Sheila Radford-Hill is the Chief Diversity Officer (CDO) and Title IX Coordinator at Dominican University. Her teaching and scholarship focus on black feminism and social change from a womanist perspective. She is the author of Further to Fly: Black Women and the Politics of Empowerment and has been an executive in the field of diversity […]

Craig T. Cobane

Cobane received his B.S. in Political Science from the University of Wisconsin-Green Bay, where he was awarded the Chancellor’s Leadership Medallion. His M.A. and Ph.D. are from the University of Cincinnati, both in Political Science. His areas of expertise include international relations theory, terrorism/counter-terrorism, and international security policy. He has published over 100 articles, essays, […]

Jenny Jones

Prior to her current role, Jenny served as the Executive Director for Alumni Affairs at UNC Charlotte. From 2008-2012 she served as Director of Alumni Affairs for the Duke University School of Medicine and from 2002 – 2008 she served as Duke Medicine’s Director for Special Events and Donor Relations. She began her professional career […]

Returning to Research: Preparing Your Transition from Chair to Faculty

Your transition from faculty to department chair was likely challenging. Equally, your transition from chair to faculty will also present its own difficulties. In addition to losing valuable perks like the elevated title and administrative support, you will need to catch up with the most recent names, topics, and concepts in your field. You need […]

Managing Faculty Stress and Burnout: A Conversation for Faculty Affairs and Academic Leaders

FREE WEBCAST RECORDING Managing Faculty Stress and Burnout: A Conversation for Faculty Affairs and Academic Leaders Join us to learn how to better manage faculty stress and burnout. Stress and burnout are at an all-time high. As faculty contend with their usual obligations of teaching, research, and service, COVID-19-era challenges have exacerbated issues of work/life […]

Strategies to Build & Sustain Your Donor Base

Strategies to Build & Sustain Your Donor Base A 6-Part Discussion Series for Annual Giving Professionals   Recorded on October 11, 2023 | Recorded on October 18, 2023 | Recorded on October 25, 2023 | Recorded on November 1, 2023 | Recorded on November 8, 2023 | Recorded on November 15, 2023 REGISTER Gain new […]