As institutions prepare to open for the new academic year, training frontline student leaders—including Orientation Leaders, Resident Assistants, and front desk workers—is critical to enhancing the campus culture of service and creating a welcoming environment. Not highlighting “customer service” skills in student staff training leaves your most prominent frontline ambassadors ill-equipped to make a great […]
Learn how utilizing coaching methods can enable you to more effectively supervise your direct reports. Throughout the training we will cover four common situations where coaching can be useful and explore five coaching skills in action. Whether delivering difficult feedback or encouraging direct reports to take the next step in their career, coaching can be […]
Jennifer has been at Rio since 2004 and has served as biology faculty as well as an instructional designer and the faculty chair for eLearning design. In addition to serving as the co-principal director for the Predictive Analytics Reporting Framework Grant, she is the principal investigator for the Next Generation Learning Challenges Wave IIIb Grant, […]
Hailing from enterprise Web management, Jeremiah, a former industry analyst, consults and speaks on the topics of disruptive technologies for brand-related customer strategies. He authors the popular blog Web Strategy and has hosted workshops, events, and community tweet-ups across the globe. He’s active with the Twitter community and has more than 52,000 followers and growing. […]
Join us for two case study-based webcasts that will give you new ideas and help you start thinking outside the box when it comes to your campus visit experience. Each program will showcase the ways in which one institution is innovating when it comes to one aspect of their campus visit experience: Session #1 will […]
Jonathan was appointed to oversee the University System of Georgia’s Public Private Partnership program in student housing in December of 2014. The P3 program includes 9,928 bed spaces across nine USG institutions. Jonathan has thirteen years of experience in higher education at various types of institutions, public and private. Jonathan’s areas of focus include public […]
Tracy managed strategic learning projects for the associate vice president of learning resources and innovation at the University of Waterloo, a position that included introducing electronic portfolios to the campus in a number of programs, including Accounting and Financial Management, History, Co-operative Education, and Residence Life. Tracy’s ongoing research focuses on e-portfolio implementation and the […]
Liz currently works as an independent social media and communications consultant, blogging about community management and social media strategy at adaptivateblog.com. Before her time at Adaptivate, she structured and directed a comprehensive social media program at THINK Global School, an international, independent secondary school whose students study full-time in a different international city every trimester. […]
Asian students, faculty, and staff continue to be underrepresented in higher education, and as we look at leadership positions, this gap widens further, with only 1% of college presidents identifying as Asian. This discussion is designed to build community amongst Asian leaders, honor the broad range of cultures and experiences of leaders who identify as […]
