Overcoming the 5 Key Challenges to Sustaining a Positive Culture of Service Excellence

You’ve embraced the idea of enhancing customer service on your campus, you’ve provided training for your team, and now the hard part begins—maintaining momentum! This free webcast will discuss five key challenges to sustaining a culture of service and how you can overcome them. The five challenges are:  Join us for this virtual learning experience developed […]

Understanding the Impact of Stress on Your Leadership Style

Academic Impressions’ Five Paths to Leadership® Assessment has been leveraged in our leadership programs for years; thousands of leaders in higher ed have benefited from this dynamic model exploring how one’s leadership styles manifest under normal circumstances and how they change under stress. Having a deeper understanding of your own leadership styles in varying situations […]

Social Strategy: How ATSU Bridged Departmental Divides to Build a Unified Social Media Presence

ATSU’s approach to unifying its social strategy across departmental divides has yielded an 879% increase in organic reach on Facebook. by Anne Ackroyd, Public Relations Specialist, A.T. Still University Over the past year, while most public pages have seen a significant decrease in organic reach on Facebook, A.T. Still University (ATSU) has seen an 879% […]

Enhance Your Application Process: Strategies to Measure Grit and Non-Cognitive Variables

Many application processes do not assess for persistence and grit, yet these qualities are often a better predictor of success than academic ability. Traditional admissions processes that focus solely on academics put some students at a disadvantage – especially first-generation or low-income students. Incorporating the right questions into your application processes will help you better […]

Solving Retention Challenges with a Team Approach: A Case Study

Campuses continue to struggle with coordinating and solving campus-wide retention and enrollment challenges. Yet, the University of Tennessee used a problem-solving approach to pull together key partners to address an enrollment challenge. This approach worked so well that they have continued to meet to solve enrollment and retention challenges across campus, such as: Understanding why […]

Katie Jeanneret

As Customer Relations Manager, Katie manages all correspondence with our customers and Subject Matter Experts, and coordinates various internal procedures for our Operations Team. She enjoys problem solving and finding a way to meet the needs of everyone we work with. Katie graduated with a Bachelor of Arts in Drama from Washington University in St. […]

Molly Jackson

Molly serves as the primary lead on many SimpsonScarborough projects, working with each college and university to develop recommendations and strategies that meet their unique branding, recruiting, and fundraising objectives. She has built her career on sound market research and translating complex data into strategic findings. As a science junky in college, Molly learned the […]

Launching a Zero Suicide Initiative on Your Campus

With mental health issues and suicide rates on the rise on college campuses, most counseling centers don’t have the resources to meet the needs of their students. Join us online to learn how Georgia Tech and the University of Alabama are mitigating this by training and engaging ALL staff to recognize when students need intervention […]

Chuck Hannema

Chuck spent the first twenty years of his career in the commercial and investment banking sectors honing his financial analysis skills. In 2002, Chuck transitioned to a tenured faculty position teaching Finance to undergraduate students at Bethel University. He has a passion for the integration of strategic decision making, financial forecasting, and the allocation of […]