Karen Souter

Karen guides academic faculty in developing leadership skills, advancing their careers, and creating alignment between their work and life. Karen is an ICF Associate Certified Coach (ACC) and a practicing physician anesthesiologist with an international medical career spanning over 30 years. Her experience as a national leader in academic medicine and education informs her work as […]

Developing and Implementing Your Customer Service Vision Webcast Recording

Develop and implement your customer service vision at your institution. You will learn about service philosophies that have been used successfully in higher education as well as seven important tactics for turning your customer service vision into a reality. Outline Your Vision in Real Time Throughout this interactive training, you will participate in a series […]

FERPA Hot Topics: Big Challenges Solved Webcast Recording

Although the FERPA regulations have not changed significantly in the last several years, new violations and compliance challenges have arisen. In this webcast, you will hear how several institutions handled challenging FERPA cases and learn to successfully navigate FERPA challenges of your own. During this training, Dr. Helen Garrett, also known as the FERPA Princess, […]

Josh Beck

Josh is part of the senior leadership team in the Division of Social Sciences at the University of Chicago, where he advises strategic initiatives and ensures efforts are effectively coordinated across the Division for the long-term vitality of its academic programs. Since joining the Dean’s office in 2014, Josh has led the strategic reorganization of […]

Joni Petschauer

As the director, Joni works to support educational partnerships among Appalachian State University, University of North Carolina-Asheville, Western Carolina University, and area high schools seeking to increase the college readiness and enrollment into post-secondary education institutions. She has served as director of freshman learning communities in general studies at Appalachian State University and as a […]

Brenda York

Brenda works closely with MSU’s student veterans to make sure they receive the GI Bill and other help afforded to veterans. Around 300 or more veterans enroll at MSU each fall. York has also worked with colleges across the state to implement veteran assistance programs, and MSU also helped convince the Montana Board of Regents […]

Proven Approaches to Building
Corporate Engagement

Gain tactics and review multiple models for better engaging corporate partners. You will learn new ideas for comprehensively approaching multi-dimensional corporate, foundation, and industry relationships. Our expert instructors will share best practices for: Identifying potential high-impact corporate, foundation, and industry partners Using relationship-building strategies and tactics that result in integrated relationships Developing metrics for measuring […]

Louise Coburn

Louise Coburn, who has served as the social media strategist for the University of New England for over five years, oversees the strategic direction of UNE President James Herbert’s brand across social media, such as Twitter, Facebook, and Instagram. Her responsibilities include managing the President’s multiple content channels and ensuring that his messaging supports the […]

Lawrence C. Ragan

Larry is charged with directing the design and development of a wide range of faculty development services and systems. He has presented internationally on the topics of instructional design, multimedia development, faculty development issues, and instructional design for distance education. His current areas of research include the articulation of strategies, techniques, and methods that faculty […]

The New Realities of Senior Leadership Transitions

FREE WEBCAST RECORDING The New Realities of Senior Leadership Transitions   Traditional advice about transitioning to a new senior leadership role no longer applies in today’s context. Join us to learn a more updated, practical, and effective approach. By most accounts, the pandemic has not only accelerated the pace of leadership transitions but has made […]