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Customer Service Skills Training: Certification for Higher Education Professionals
Tips to Safely Use Artificial Intelligence for Commencement and Alumni Support & Engagement
Overcoming the 5 Key Challenges to Sustaining a Positive Culture of Service Excellence
Navigating the New Reality of Mergers, Acquisitions, and Closures in Higher Education
ChatGPT and Beyond: Artificial Intelligence
Defining the Impact of the Metaverse in Higher Education
Creating Classroom Generative Artificial Intelligence Policy to Elevate Student Learning: A Panel Discussion
Accelerating Education: Unveiling the Impact of 3-Year Degrees in Higher Learning
The Dual Role of Faculty Advising in Faculty Leadership and Student Success: A Time for Discussion
Managing the Whole Student Life Cycle: A Discussion for Higher Ed Leaders
Rethinking Engagement for Gen Z Students
Student Mental Health: A Discussion for Student Success Leaders
Creating a Plan for Career-Based Leadership Development in Co-Curricular Experiences
Supporting Student Mental Health During the Current Crisis
Supporting First Generation Students Amid COVID-19
Student Retention: A Discussion of Practices & Approaches During Uncertain Times
Creating a Culture of Care
Building a Sustainable Culture of Service Excellence
What a Wonderful World: Developing Students as Global Leaders Through Faculty-Led Study Abroad Programs
Managing Difficult Customers
Managing Student and Employee Complaints
What a Wonderful World: Developing Students as Global Leaders Through Faculty-Led Study Abroad Programs
Improving Advising: A Five-Step Plan
The Impact of Enhancing Customer Service in Higher Education: A Discussion Series
Training Frontline Student Leaders in Customer Service
Have It Your Way (or Not): Customer Service Across Generations
Building a Transformative Mindset on Your Team
Future Trends in Higher Education: A Discussion Series
Incorporating Trauma-Informed Practices into the Classroom
Infusing Domestic and Global Perspectives into Your DEI Initiatives