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MEMBERS
- Finding a Training to Meet Your Needs
Areas of Focus
- Areas of Focus
Partner with Us
- For Individuals
- For Teams and Institutions
About
- About
- Tell Us Your Story: Call for Submissions

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MEMBERS
Areas of Focus
Partner with Us
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Format

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How Customer Service Can Save Your Institution from the Enrollment Cliff

December 3, 2024 | Online Training

Free Event

Creating a Service Excellence Training Program for Your Campus

February 10 - 11, 2025 | Denver, CO

Conference

Customer Service Skills Training: Certification for Higher Education Professionals

March 24 - 25, 2025 | Atlanta, GA

Conference

Customer Service and Navigating the Enrollment Cliff: Strategic Insights for Institutional Leaders

Blog

Overcoming the 5 Key Challenges to Sustaining a Positive Culture of Service Excellence

Webcast Recording

Many Faculty Misunderstand What Enhancing Customer Service Means in the Classroom, and You May, Too

Blog

Are Students Customers? It Doesn’t Matter.

Blog

Creating a Culture of Care

Webcast Recording

Building a Sustainable Culture of Service Excellence

Webcast Recording

Managing Difficult Customers

Webcast Recording

Managing Student and Employee Complaints

Webcast Recording

The Impact of Enhancing Customer Service in Higher Education: A Discussion Series

Live Webcast

Training Frontline Student Leaders in Customer Service

Webcast Recording

Foundations of Customer Service

Course

Elevating Customer Service in Higher Education: A Practical Guide

Book

Auditing and Improving Customer Service on Your Campus

Webcast Recording

MEMBERS

Academic Innovation
Advancement
Chairs
Deans
Faculty Vitality
Leadership
Service Excellence
Title IX & Compliance
Women’s Leadership
Workplace Culture

Areas of Focus

Academic Innovation
Advancement
Chairs
Deans
Faculty Vitality
Leadership
Service Excellence
Student Leadership
Team Development
Workplace Culture

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Academic Impressions
5299 DTC Blvd., Ste. 1400
Greenwood Village, CO 80111
Phone: 720.488.6800

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