Conflict is difficult because it sparks an emotional response in each of us and requires us to navigate the inherent tensions that arise from differences in perspective and expectation. As a department chair, you have the responsibility to manage conflict with grace, so that you can lead by example and create a culture where conflict is viewed as healthy and productive. This is true when you’re managing a conflict you’re directly involved in, but it’s even more important when you’re called upon to help others resolve a conflict because they are finding it difficult to make progress on their own.   

Join us online to learn how mediation techniques can help you to facilitate productive conversations and seek resolution when faculty and/or staff are in conflict or dispute with each other. You’ll learn how to diffuse the tension that arises during conflict while also focusing on collaborative problem-solving that creates mutually acceptable solutions for all involved. You’ll learn how to: 

• Establish ground rules to create a respectful and productive environment. 
• Identify the goals and expectations of each participant for the conversation. 
• Engage those in conflict to help uncover and understand underlying issues. 
• Focus on collaborative problem-solving to find agreement. 
• Recognize when progress is not happening, and identify options for getting back on track.