Managing Student and Employee Complaints
In part one of this discussion series, The Impact of Enhancing Customer Service in Higher Education, learn techniques for managing common student and employee complaints to enhance satisfaction and retention.
Event Category: Live Webcast
Understanding and Clarifying Faculty Mentoring Roles
As faculty navigate mentoring relationships, a number of challenges can arise as a result of expectations and roles not being as clearly defined as possible. Mentors can serve in many different roles for mentees, including coaches, confidants, teachers, guides, advocates, sponsors, and more. Mentors may even move between roles depending on the needs of their […]
2024 Title IX Educational Series: Final Recommendations and Q&A
As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, […]
2024 Title IX Educational Series: Athletics and Final Q&A
As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, […]
2024 Title IX Educational Series: Protections for Pregnant & Parenting Students
As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, […]
2024 Title IX Educational Series: The New Grievance Process – Part II
As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, […]
2024 Title IX Educational Series: The New Grievance Process – Part I
As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, […]
2024 Title IX Educational Series: Expansion of Title IX Protections and Definitions
As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, […]
Preparing for Difficult Conversations as Faculty
Whether through conflicts in research groups, having to negotiate boundaries around service, or dealing with academic dishonesty in students, faculty can often be confronted with the need for difficult conversations. But even knowing there is a need, it is all too easy to avoid the hard conversations due to overwhelming emotions, discomfort with conflict, or […]
Making the Ask of a Future Mentor
Having a network of support throughout your career is key to success and sustainability. As faculty, you may have been assigned a mentor—or matched with one through a formal mentoring program. With this in mind, you may need to ask for mentoring support from other faculty, staff, or professionals you know in order to enhance […]