As institutions prepare to open for the new academic year, training frontline student leaders—including Orientation Leaders, Resident Assistants, and front desk workers—is critical to enhancing the campus culture of service and creating a welcoming environment. Not highlighting “customer service” skills in student staff training leaves your most prominent frontline ambassadors ill-equipped to make a great […]
As Title IX 2020 Final Regulations and accompanying OCR Guidance continue to unfold, so do the complexities involved in sexual harassment cases that universities must address. Upon the filing of a formal complaint alleging sexual harassment, the Title IX 2020 Amendments require institutions to conduct a thorough and impartial investigation within their grievance process. These […]
Within higher education, the debate related to the First Amendment and academic freedom—and whether or not they are a hindrance to diversity, equity, and inclusion initiatives—continues to be a polarizing topic. During these uncertain times, it’s more important than ever that campus leaders are armed with facts as well as critical perspectives, to assist them […]
Connecting your everyday work with your life’s purpose to find greater well-being contributes to improved professional satisfaction and productivity, but it requires continued reflection and iteration. Join us for a 1-hour discussion where we will further explore themes from Actualize Your Purpose: A Workshop on Improving Your Well-Being.
Conflict is difficult because it sparks an emotional response in each of us and requires us to navigate the inherent tensions that arise from differences in perspective and expectation. As a department chair, you have the responsibility to manage conflict with grace, so that you can lead by example and create a culture where conflict […]
Donor cultivation is a critical element of sustainable fundraising practices. Academic deans must employ strategies that are aligned with the donor’s personality, values, and philanthropic outlook to meaningfully develop the donor relationship. Without this intentional approach to donor cultivation, less strategic fundraising strategies may cause a dean to fail to build a relationship with a […]
Students of color, first-generation students, and low-income students typically encounter the most barriers to retention and graduation at institutions. Research shows that low-income students are less likely to return to campus after the summer, that first-generation students are less likely to graduate on time, and that Black and Latinx students are more likely to enroll […]
Identifying key insights from casual but meaningful conversations with transformational donors can lead to strong relationships that provide your institution with the support it needs for generations to come. These conversations don’t always come easy. In fact, they often encompass their own unique challenges, depending on the type of donor you’re speaking to, the campus […]
Transferring values, not just dollars, is the essence of philanthropic conversations in families. These conversations rarely occur with families who have the actual capacity to give, however. Whether your alumnus identifies as middle-class or is part of a family with a long-storied history with your institution, cultivating conversation among their closest familial ties is often […]
With more generations in the workplace than ever before, there is no shortage of jokes, social media flurry, and casual speculation about the Millennials in your team meeting or the Boomer down the hall. Interestingly, while we love to discuss these topics, very few people actually know what their differences are beyond vague stereotypes like […]
