Many institutions seek to enhance service excellence on campus as a means of improving student and employee retention, however creating a sustained culture change in any setting can be challenging. This conference is designed to review the principles of service excellence and provide you with tools and strategies for making lasting long-term change on your […]
Increasingly, higher ed understands the institutional benefits of mentoring to students, staff, and faculty, but creating the conditions for mentoring to flourish remains challenging. Join us for a unique in-person experience where you will learn: Whether attending individually or as a team, you will have the opportunity to directly engage with our experts, connect with […]
Leading in higher education is a difficult task under the best of circumstances. Shared governance, structural barriers to change, and limited discretionary funding are just a few of the many reasons why making a meaningful impact can be hard to do. But it can be done, and the current and future challenges faced by the […]
Leading as an academic Dean demands a specific and often diverse skillset that requires you to inspire those above, across, and below you in the organizational structure. If that’s not complex enough, you’re doing this work in the context of frequent leadership transitions, evolving student needs, increasing competitive pressures, scarce resources, and the highest levels […]
It is essential for leaders to understand the impact of creating new academic programs as important parts of growing enrollment, maintaining relevance in the curriculum, and differentiating institutions. Too often, proposals lack rigor, are too ambitious or expensive, and lean too far into traditions as an approach for new program development. Learn the art and […]
In the aftermath of the “Great Resignation,” maintaining and supporting intact teams has become more difficult than ever before. Furthermore, dwindling budgets and decreased confidence about the viability of campuses of all sizes can make the willingness and ability of campus leaders to continue to motivate and manage teams feel daunting. This conference is designed […]
There’s no question that the importance of customer service has become increasingly valuable in higher education. As institutions grapple with ways to retain students and employees, enhancing customer service and service excellence around campus is critical. No longer is the pressing issue ‘if we should’ provide customer service training to our teams, but ‘how.’ This […]
New leaders often find themselves learning on the go—and often at the expense of intentional reflection on their leadership strengths, journey, or skill development. This leadership conference, facilitated by experienced higher education leaders, provides you with a set of tools for applying the key tenets of successful and equitable leadership. You’ll practice how to approach […]
Higher education is at an inflection point. Small colleges have closed due to financial and enrollment challenges, there is public scrutiny over cost, curriculum, value, and the worth of a college degree, and student debt is at an all-time high. And for all of these issues, the Chief of Staff/Chief Strategy Officer plays a crucial […]
While spots are no longer available for February, check out future dates! Thousands of faculty and staff across North America have benefited from The Five Paths to Leadership℠ Self-Assessment because it’s an intuitive and powerful tool that helps them to better understand their natural leadership style and how it changes under stress. By growing their […]
