University of Alberta’s Customer Service Training Program- Module 1
Course Details 1 h 4 mins of video instruction Downloadable Workbook Access all 3 modules Instructors Heath Boice-Pardee Eileen Soisson
Archives: Courses
Partnering with Faculty in Grateful Patient Fundraising: Elements of a Training Guide
Faculty and development professionals must share a commitment to philanthropy in order for a grateful patient fundraising (GPFR) program to be successful. Building trust, respect, and rapport is best accomplished through a strategic process that involves educating and training medical faculty partners. When your medical faculty understands the “why,” the “how,” and the “what” of […]
Portfolio Prioritization: Maximizing Opportunities for Your Donor Pipeline
A portfolio is the engine that drives a gift officer’s work and sets them up for future success. However, for new or seasoned professionals alike, opportunities to look at your portfolio with a different viewpoint can be highly beneficial as you seek to understand your portfolio data and prioritize donor relationships. Additionally, in the wake […]
Bridging the Process Gap for Major Gifts Between Advancement Services and Frontline Fundraising
When your institution receives a major gift, whether in the form of one single gift or through a multi-year pledge, it is important to manage that gift accurately. This includes placing the gift in its appropriate account on campus, ensuring that pledge reminders are sent out and payment secured in a timely manner, and that […]
Course Overview Tab Template 2022
Course Details Released 4/28/2020 1 h 23 mins of video instruction Downloadable Resources For full event information, view event page Instructors Paulyne Becerra Dr. Michael Bumbry
The Fundamentals of Leadership: A Bootcamp for New or Aspiring Leaders in Higher Ed
The Fundamentals of Leadership: A Bootcamp for New or Aspiring Leaders in Higher Ed June 21 – August 9, 2022 Individual Dates: June 21, 28, July 12, 19, 26, August 2, 9, 2022 Important Links Contact Moira Killoran to learn more. Welcome! Welcome to The Fundamentals of Leadership: A Bootcamp for New or Aspiring Leaders […]
Let’s Talk About Race and Collective Responsibility
It is no surprise that in the United States, racial tensions—especially between Black and White Americans—are alive and well and continue to do harm. For example, those who are Black-presenting do not get to choose or operate from the historically privileged social identities such as class, age, or ableism that White-presenting people do. In this […]
Conflict Resolution: It’s What You Said AND How You Said It
A separate training in this educational series on racial inequity dialogue explored why conversations about racial inequity and bias can be so challenging, and now this session will help you to identify the root source of your discomfort and understand why a wide range of emotions in such moments is natural. In this workshop series, […]
Uncomfortable Conversations are Necessary, Not Unkind
For years, there has been an increasingly dominant narrative in our society about the importance of being kind or “politically correct.” While these are important principles, we must nevertheless unpack and examine how this narrative often gets in the way of difficult yet essential conversations about race and racial inequity. The truth is, if we […]
Faculty Affairs Roundtable for Unit-Level Leaders: A Cohort-Based Series
Faculty Affairs Roundtable for Unit-Level Leaders: A Cohort-Based Series May 26 – June 30, 2022 Individual Dates: May 26, June 2, 9, 16, 23, and 30, 2022 Engage with a cohort of unit-level faculty and academic affairs leaders to build your network, explore common issues, and share current practices. Login On Starting: May 26, 2022 […]
Developing a Cause-Based Campaign Initiative that Aligns with Your Community Needs
The past two years of annual giving have given rise to more short-term, cause-based campaigns, in which newly formulated 60- to 90-day campaigns have become more of the norm than the exception. With this change, advancement shops have been able to generate a more focused pipeline for different areas of their institutions, acquire new donors, […]
5 Principles of Effective Leadership: A Bootcamp for Leaders at All Levels
5 Principles of Effective Leadership: A Bootcamp for Leaders at All Levels July 12 – August 9, 2022 Individual Dates: July 12, 19, 26, August 2, 9, 2022 Important Links Contact Moira Killoran to learn more. Welcome! Thank you so much for joining us on your leadership development learning journey! Over the course of these […]
Becoming a Writer: Strategies for Success in Scholarly Writing and Publication
Becoming a Writer: Strategies for Success in Scholarly Writing and Publication June 21 – August 2, 2022 Individual Dates: June 21, 28, July 12, 19, 26, and August 2, 2022 Important Links Contact Moira Killoran to learn more. Welcome! Welcome to Becoming a Writer: Strategies for Success in Scholarly Writing and Publication. We invite you […]
This training will be awesome
Title of VT/WC Pullquote Login On: June 22, 2021 at 1:00 p.m. ET JOIN ZOOM MEETING Full Event Information VIEW EVENT PAGE Including: Agenda Overview Speaker Bios Prepare for the Workshop This workshop is intentionally designed to allow for maximum learning, connections, and engagement. We advise the following in order to participate fully:
Transitioning Leadership Annual Donors into Major Donors
To shift the mindset of a leadership annual donor into that of a major donor requires you to go beyond just knowing their capacity; you must also understand what the donor wants to see their gift accomplish, and how to align that specific desire with your institutional needs. This requires knowing how effective each component […]
Managing Difficult Faculty and Staff: A Bootcamp for Leaders
Managing Difficult Faculty and Staff: A Bootcamp for Leaders October 4 – 25, 2022 Individual Sessions Dates: October 4, 11, 18, and 25, 2022 Welcome to the course page for your bootcamp! More information will be added as we get closer to your event, so please check back soon. Important Links Contact Moira Killoran to […]
Developing Campaign Volunteers to Optimize Your Faculty and Staff Giving
Faculty and staff giving campaigns are an integral part of every annual giving strategy. However, the key to their success is the participation of dedicated volunteers. Without those volunteers, your faculty and staff giving campaign cannot reach its full potential. As a result, by changing how you approach potential volunteers among your faculty and staff, […]
Actualize Your Purpose and Legacy: Workshop on Improving Your Well-Being
The pandemic has required all of us to pivot in new ways. We’ve often had to take on additional responsibilities that may not align with our strengths and interests, and have had to manage our relationships almost exclusively in a virtual space. Still, our success is often measured in immediate gains, and it’s unclear how […]
Actualize Your Purpose and Legacy: Workshop on Improving Your Well-Being (September 9, 2022)
Actualize Your Purpose and Legacy: Workshop on Improving Your Well-Being Get clear on what success looks like for you and intentionally create the impact you want to leave in the world. Login On: September 9, 2022 at 1:00 p.m. ET JOIN ZOOM MEETING Full Event Information VIEW EVENT PAGE Including: Agenda Overview Speaker Bios Prepare […]
Actualize Your Purpose and Legacy: Workshop on Improving Your Well-Being (June 17, 2022)
Actualize Your Purpose and Legacy: Workshop on Improving Your Well-Being Get clear on what success looks like for you and intentionally create the impact you want to leave in the world. Login On: June 17, 2022 at 1:00 p.m. ET JOIN ZOOM MEETING Full Event Information VIEW EVENT PAGE Including: Agenda Overview Speaker Bios Prepare […]