Instructor

Dr. Karen M. Whitney
President Emerita, Clarion University

Jeanne A.K. Hey, Ph.D.
Dean Emeritus
University of New England

Course Highlights

• 2hr 4m of video instruction
• Downloadable resources

Course Details

Released 7/24/2020

Overview
Without regular human interaction that can often mitigate friction, frustrations with co-workers can build into unmanageable disagreements. Learn how to identify the source of your conflict with a co-worker and how you can both come to common agreements for working together.  Session 1: Identifying the Source of Conflict 
You will be introduced to practical tools that can be used to address conflict in its earliest stages before it becomes a formal dispute. In this first session, you will learn how to identify the source of your conflict. Is it Structural, Process, Personal, or Organizational?  Session 2: Developing Your Conflict Management Strategy and Action Plan
In this second session, you will workshop your conflict management strategy by identifying underlying interests, resources, and control that you have. You will leave with an action plan for addressing your conflict for which you will receive feedback from peers and the facilitators.   Agenda 

Session 1: Identifying the Source of Conflict 

Our speaker will cover the following considerations:

• Aspects of conflict
• Identifying the sources of your conflict
• Identifying markers that led you to where you are
• Overview of conflict resolution strategies

Session 2: Developing Your Conflict Management Strategy and Action Plan 

You will learn about:

• Mapping your strategies
• Interests
• Resources
• Control
• Creating your conflict management action plan
• Desired outcome
• Timeline
• Actions

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