Online One-Stop: Improving Efficiency and
Quality of Service

(Retired) | Last updated June 5, 2015

Course Length

1h 30m

Last Updated

June 5, 2015

Retired course gerneric thumbnail

Online One-Stop: Improving Efficiency and
Quality of Service

(Retired) | Last updated June 5, 2015

Table of Contents

Online One-Stop: Improving Efficiency and Quality of Service
1:30:03 Closed lock icon

Overview

This event will teach you how to create an efficient web-based one-stop shop for enrollment services using technology to increase speed and efficiency. You will learn how Thomas Edison State College was able to build an award-winning online one-stop center from scratch using phone, email, and an online database while simultaneously ensuring that students didn’t feel disconnected from the institution.

Who should attend?

Institutional leaders and practitioners who are considering adopting an online one-stop model for enrollment services or are in the redesign phase of their one-stop implementation will benefit from this event. Institutional teams are encouraged to attend from:

  • Enrollment
  • Financial services, bursar, student accounts, and financial aid
  • Registrar’s office
  • Student services
  • Campus technology

Agenda

  • Pre-Implementation Phase
    • Overview of Thomas Edison State College
    • Model prior to the one-stop center
    • Making the case—why implement a one-stop?
  • Implementation: Key Elements for Success
    • Technological tools
    • Personnel structure
    • Staff development and training
    • Team building
    • Triage model
    • Student feedback
  • Measuring Success
    • Key performance indicators
    • Student satisfaction surveys
    • Staff coaching and continuous improvement

Tagged In

Enrollment Services
Picture of Anna Krum

Anna Krum

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Picture of Gillian Wyckoff

Gillian Wyckoff

Director of Learner Support Center, Thomas Edison State College

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Why is this event retired?

At AI we want to always ensure that the best and most current trainings are available to members, and we regularly review our trainings to ensure that is the case.