This workshop is designed for those who train student leaders, as well as for frontline student leaders themselves. Professional and student staff who work in areas like orientation, residence life, enrollment services, and student services will also benefit from this webinar.

1. Setting the Stage: Why Customer Service is Importanta. First impressions are critical, especially for new students and families during the opening of the new academic year. Identify who your customers are and how to optimize meeting them for the first time.
2. The Basics: Customer Service Skills That Enhance First Impressionsa. Building from Disney’s “five keys of service,” learn how “safety, courtesy, show, efficiency, and inclusion” relate to making a great first impression.
3. Discussion/Questionsa. Time will be allotted for your questions and comments.

One way you can use this training is to ask all of your student leaders to watch it and to then facilitate a dialogue among themselves after the fact. A list of discussion questions will be provided to all webinar participants with this use in mind.