This training will be beneficial for any supervisor or mid-level leader of a team who wants to:

• Ensure the people they supervise feel supported and respected during conflict
• Work toward a more productive and positive team culture when it comes to conflict

1:00 – 3:00 p.m. Eastern

Part One: Initiating a culture shift around conflict

Any time you try to influence your team’s culture, it is important to include the team in the understanding and execution of the shift itself. We will discuss how you can:

• Assess your team members’ attitudes towards conflict using the Thomas-Killman Conflict Mode Instrument
• Assess your team members’ values using the Life Values Inventory, and have the team share their perspectives on their results

Part Two: Maintaining a positive conflict culture

As a leader you can perpetuate the shift towards positive conflict by:

• Creating ground rules or group agreements for how conflict is addressed on the team in a respectful way
• Embracing disagreements in meetings and rewarding healthy conflict
• Ensuring individual team members feel heard in 1:1 meetings around conflict they are experiencing

In this section, we will break into small groups to discuss strategies and methods to incorporate this into your own team’s culture.

Part Three: What to do when you hit a speed bump

Because cultural shifts take time, it’s important to acknowledge how to deal with discouraged team members and ground people in the fundamental values and collective team goals. In this final section, we will discuss tips and strategies you can use to overcome these hurdles.