You’ve embraced the idea of enhancing customer service on your campus, you’ve provided training for your team, and now the hard part begins—maintaining momentum! This free webcast will discuss five key challenges to sustaining a culture of service and how you can overcome them. The five challenges are: 

• Managing different definitions of service excellence 
• Managing different expectations around service excellence 
• The lack of data on how you are meeting the needs of your customers 
• The lack of buy-in from staff/faculty on the importance of service excellence on campus 
• A lack of support or messaging from senior leaders 

Join us for this virtual learning experience developed for higher education professionals who lead service efforts and supervise leaders on the frontline. Whether you are just beginning a customer service initiative or your efforts have lost steam, gain the insight you need to build momentum and increase customer satisfaction! 

Watch our expert faculty talk about why getting customer service right is key in higher education: