This webcast is ideal for any supervisor who is committed to motivating their employees and learning new ways to improve performance. You will learn a model that works in all environments – virtual and face-to-face – which will help you diagnose, communicate about and improve employee performance gaps. You’ll learn strategies that will help you prevent and follow-up on performance problems.

Both the employee and the organization play a critical role in organizational effectiveness. There are roles and responsibilities that each bring to the table to maximize employee performance. In this webcast, you’ll practice Binder’s Six Boxes® technique, which will help you diagnose which factors might be missing and how to improve them.

The Organization’s Responsibilities:

1. Information and Feedback – Provide clear expectations and feedback
2. Tools and Resources – Provide the right materials, tools, and time to do the job well
3. Incentives – Reinforce positive performance

The Employee’s Responsibilities:

1. Knowledge and Skills – Bring the necessarily skills and knowledge to perform the job well
2. Capacity – The ability to learn and do what is expected
3. Motives – Alignment with work and environment