Fundraising Ethics: 10 Techniques for Working with Donors with Dementia

(Retired) | Last updated November 19, 2014

Course Length

1h 27m

Last Updated

November 19, 2014

Retired course gerneric thumbnail

Fundraising Ethics: 10 Techniques for Working with Donors with Dementia

(Retired) | Last updated November 19, 2014

Table of Contents

Fundraising Ethics: 10 Techniques for Working with Donors with Dementia
1:27:15 Closed lock icon

Overview

Managing and engaging aging donors is a sensitive issue for both development officers and donors’ families. Many development officers are not properly trained to recognize signs of dementia and Alzheimer’s, and soliciting gifts from donors when they are not of sound mind or body can result in lawsuits and other reputational issues for an institution.

Join us online to learn how to recognize signs of dementia, and gain 10 tools for managing and engaging donors who are exhibiting these signs. Our expert instructor will share a variety of case study examples, leaving you equipped to deal with any delicate situations you encounter with your aging donors.

Who should attend?

Frontline fundraisers will leave this online training equipped to better manage and engage donors showing signs of dementia.

Agenda

  • Recognizing the signs of dementia
  • Tools to better communicate with donors who show signs of dementia, including:
    • Managing the environment
    • Language considerations
    • Providing a starter phrase
    • Asking choice questions
  • Recommendations for continuing a respectful relationship with aging donors
  • Case study examples

Tagged In

Major & Planned Giving
Picture of Rob Hofmann, CFRE

Rob Hofmann, CFRE

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Picture of Jolene Hyppa Martin, MA, CCC-SLP

Jolene Hyppa Martin, MA, CCC-SLP

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Why is this event retired?

At AI we want to always ensure that the best and most current trainings are available to members, and we regularly review our trainings to ensure that is the case.