This webcast is ideal for those in administrative positions outside of academic departments who need strategies for communicating with difficult colleagues.

If you’re interested in examples around how to manage difficult faculty, check out our Managing Difficult Faculty webcast.

1) 7 Types of Difficult Colleagues
You’ll gain a better understanding of the motivations for the following difficult personalities:

• Nostalgiast – References how things were done in the past
• Dominator – Cuts people off and doesn’t listen
• Terminator – Harshly criticizes others’ ideas
• Credit Hog – Takes credit for the work you did
• Flake – Doesn’t honor commitments
• Fomenter – Purposely creates worry and distress
• Backstabber – Supports you privately, but throws you under the bus publicly

2) Strategies to Influence Difficult Colleagues
You’ll learn strategies for how to communicate and influence each personality type, including:

• What to do when people are interrupting you
• What to do if you’re a bystander or you don’t want to confront the colleague in the moment