This online training is appropriate for anyone who manages staff in admissions, recruitment, or enrollment services. If you would like to take a more proactive approach to mitigating staff turnover in your admissions office, this webcast is for you.

• Introduction
  • Overview of problem: Preventable vs. non-preventable turnover  
  • Role of the leader in mitigating employee turnover
• Designing Thoughtful and Ongoing Training
  • Developing an initial training plan
  • Structure: incorporating seasoned employees into training (“mentor” system)
  • Creating opportunities for ongoing training/professional development
• Evaluating Employee Performance
  • How and when to set performance goals
  • What should we be measuring? (discussion of metrics)
  • Strategies for handling difficult conversations
• Intentional Strategies for Managing Admissions Staff
  • Facilitating opportunities for advancement
  • Assigning increasing employee responsibilities
  • Building in meaning and sense of purpose
  • Organizational culture
• Moving Forward: Key Takeways and Tips for Controlling Admissions Turnover
• Questions