Higher Ed Leaders: We have the Support & Strategies You Need

Have It Your Way (or Not): Customer Service Across Generations

A college community has perhaps the most generationally diverse members of any organization. From Baby Boomers and Generation X to Millennials and Gen Z, today’s students and employees alike co-navigate university systems with vastly different expectations of how they like to be treated as customers. These varying preferences have great impact on the campus culture […]

World War Z? The Impact of Multiple Generations on Campus

With more generations in the workplace than ever before, there is no shortage of jokes, social media flurry, and casual speculation about the Millennials in your team meeting or the Boomer down the hall. Interestingly, while we love to discuss these topics, very few people actually know what their differences are beyond vague stereotypes like […]

Success Managing a Hybrid Workforce

While many supervisors ‘got by’ in managing a hybrid workforce when the pandemic necessitated it, it is now a strategic recruitment and retention tool for many institutions, and frankly, it is here to stay. Despite this, training on how to manage hybrid teams successfully is woefully lacking. If we fail to learn how to best […]

Equipping Gift Officers to Facilitate Conversations Among Multi-Generational Families

The exercise of facilitating philanthropic conversations around values with the families you engage with is essential for the long-term philanthropic viability of your institution. However, gift officers are often not trained for this unique approach to fundraising that focuses on the family. Instead, they may often feel a natural hesitation to insert themselves into these […]

The Role of Philanthropic Conversations in Families

Transferring values, not just dollars, is the essence of philanthropic conversations in families. These conversations rarely occur with families who have the actual capacity to give, however. Whether your alumnus identifies as middle-class or is part of a family with a long-storied history with your institution, cultivating conversation among their closest familial ties is often […]

Research & Scholarship at Mid-Career: Reboot, Reset, Reimagine

Faculty commonly struggle with research at mid-career. Some may struggle with a stagnant research agenda and reduced scholarly productivity, while others may question their commitment to the research agenda that led them to tenure. In this course, you will learn a process for resetting, rebooting, and reimagining your research and scholarship so you can get […]

Effective Donor Cultivation Strategies for Academic Deans

Donor cultivation is a critical element of sustainable fundraising practices. Academic deans must employ strategies that are aligned with the donor’s personality, values, and philanthropic outlook to meaningfully develop the donor relationship. Without this intentional approach to donor cultivation, less strategic fundraising strategies may cause a dean to fail to build a relationship with a […]

Freedom of Speech, Academic Freedom, and DEI: A Complicated Relationship

Within higher education, the debate related to the First Amendment and academic freedom—and whether or not they are a hindrance to diversity, equity, and inclusion initiatives—continues to be a polarizing topic. During these uncertain times, it’s more important than ever that campus leaders are armed with facts as well as critical perspectives, to assist them […]

Building Racial & Cultural Literacy

Changing demographics in U.S. higher education are leading many of us to increase our understanding of diversity, equity, and inclusion to engage with students and colleagues more meaningfully. Racial identity and its intersection with other social identities play a prominent role in how individuals experience higher education as a place of work or learning. This […]