Higher Ed Leaders: We have the Support & Strategies You Need

Navigating Political Uncertainty in Higher Education: A Strategic Approach to Success 

I recently had the opportunity to offer a keynote address related to building inclusive learning environments. During the session, I asked the audience to consider the reality that the state of our politics is making education super weird (that’s a technical term).   The growing polarization in U.S. politics has profound implications for higher education, especially […]

Beyond the Acronym: Evolving DEI For Meaningful Change 

Over the past year, there have been a number of think pieces and declarations related to the need to maintain DEI as integral to the success of campuses. While many of these well-written and impactful statements offer a myriad of reasons we continue to need DEI programs, effective approaches to maintain these programs beyond “fight […]

Knowing Yourself As a Leader 

Leadership has always been an endeavor laden with challenges—both the good kind that enables you to grow, and the difficult kind that stretches you. This year will certainly be no exception and is likely to test leaders, both formal and informal, at all levels. Given this climate, how do you not get stuck just reacting instead […]

Resilient Leadership: How to Navigate Stress and Chaos with Clarity and Purpose 

In times of stress and chaos, leadership is often put to the ultimate test—and that is certainly an apt description of what’s happening in higher education these days. Faculty and staff are looking to their leaders for direction, stability, and reassurance at a time when leaders themselves are struggling to make sense of the flood […]

IngenioUs Leadership in Action: The Power of Unleashing Human Experience and Potential 

“When doing what we most love transforms us into the best possible version of ourselves and hints at even greater future possibilities, the urge to explore becomes a feverish compulsion.” -Steven Kotler1   Leadership in higher education goes beyond operational management—it is about creating a culture that inspires every individual to unleash their full potential. Over […]

Three Self-Defeating Habits of Leaders

One of the great gifts of working in higher education is that you get to work with leaders who are mission driven. Almost no leader I work with was motivated by climbing the ladder. They were motivated by their research, by working with students, by contributing to a purpose bigger than themselves. Over time, their […]

Customer Service and Navigating the Enrollment Cliff: Strategic Insights for Institutional Leaders

As we face the pressing reality of the enrollment cliff, it’s crucial for leaders in higher education to adapt and innovate. Recent closures of nearly ten institutions in New York State since June 2023—such as Cazenovia College, Medaille College, The College of St. Rose, and Wells College—underscore the fragility of smaller, private schools, but this […]

Many Faculty Misunderstand What Enhancing Customer Service Means in the Classroom, and You May, Too 

As a senior administrator in higher education for decades, I spent a great deal of time creating programs and policies that would enhance the student experience. This seemed natural, and it was done in pursuit of boosting student satisfaction and retention. As an instructor, however, reconciling “student satisfaction” within my classroom was not as straightforward. […]

We Gave 20 Provosts a Set of LEGO® Bricks to Play with. Here’s What Happened.  

Last fall, Academic Impressions launched our inaugural summit for Provosts. Held for 20 participating Provosts, the summit’s focus was on how Provosts can lead in the face of increasing ambiguity and complexity, a topic for which there is a lot more “talk” than “walk.” We wanted to show Provosts that there are proven strategies for […]

Are Students Customers? It Doesn’t Matter.

For the last several years, there has been debate about whether students in higher education should be considered to be “customers.”  I have heard various arguments over the years against this viewpoint, including ideas against that point of view, like, “students aren’t customers, they don’t pay for grades.” As well as, in favor, “students are […]