Checklist: Taking Support for Online Students to the Next Level

“It’s important… to remember that online is not a type of student, rather, it is a mode of delivery for academic coursework.” Sue Ohrablo, High-Impact Advising The changing reality of our student demographics means that the diverse demands of outside employment, caring for children or dependents, and even commuting to and from campus greatly impact […]

It’s Not Just About the First and Second Year of College

Series: Managing the Student LifecycleThis new series convenes expert perspectives on student success and predictive analytics. We hope to empower enrollment managers, student affairs professionals, deans, and faculty to think deeper about their student data, predictors of success, and managing the student lifecycle holistically from recruitment to retention to completion. Earlier in this series:Improving Student Success […]

24 Higher-Ed Leaders Look to the Future

with contributions from Amit Mrig (President, Academic Impressions)and Pat Sanaghan (President, The Sanaghan Group) Future Timeline: What Trends, Events, and Issues Will Shape Your Campus? No one can foresee the future of higher education with certainty, but we can cultivate the habit of looking forward, scanning the horizon, and preparing to respond adaptively as the landscape […]

How Good is Your Crystal Ball?

with contributions from Amit Mrig (President, Academic Impressions)and Pat Sanaghan (President, The Sanaghan Group) How Academic Leaders Can Reinvigorate Forecasting and Planning Processes on their Campuses The recent surprise in the US presidential election results suggests that those who do not pay close attention to current trends and possible future events may be unprepared for […]

What Does Customer Service in Higher Education Actually Look Like?

Customer service in higher education is still new and few are certain how to do it well. Here’s what our panel of experts have to say. Providing good customer service to students has become an expectation in today’s higher education environment, yet customer service in higher education is still new and few are certain how […]

Graduate Enrollment and Gender: A Changing Landscape

Series: Changing How We Understand the MarketIn this series, we analyze current enrollment and demographics data, uncovering stories that challenge how institutions often understand their marketplace—or that shed new light on emerging trends. We want to encourage a deeper look at the implications of today’s marketplace data. We hope that you will share these stories […]

The 21st Century Library: An Inside Look at Auraria Library

with Sommer Browning, Marical Farner, Cynthia Hashert, and Jenny Filipetti (Auraria Library) We recently had the opportunity to visit the newly renovated Auraria Library. This unique tri-institution academic library is shared by the University of Colorado Denver, Metropolitan State University of Denver, and the Community College of Denver, and located in the heart of downtown […]

Special Edition: Successful Peer Mentor Programs

In an effort to increase retention, create leadership opportunities for students, and reduce costs, campuses are increasingly turning to peer mentor programs as one ideal solution. To help you as you develop or improve the effectiveness of your peer mentor program, we offer this Special Edition, bringing together experts from diverse institutions to offer their […]

Academic Advising’s Role in Change Implementation

READ THE WHOLE SERIES:Developing a High-Performing and Productive Advising Department In this series, “Developing a High-Performing and Productive Advising Department,” I’ve discussed strategies for identifying, assessing, and meeting student, staff, and advisors’ needs. Now I will discuss strategies for positively impacting departmental, college, and university-wide systems and contributing to the effective implementation of change. Be a […]

Optimizing Your Use of Student Information Systems

READ THE WHOLE SERIES:Developing a High-Performing and Productive Advising Department In the first two installments in the series, “Developing a High-Performing and Productive Advising Department,” I’ve discussed strategies for identifying, assessing, and meeting student, staff, and advisors’ needs. In this installment, I will discuss best practices to successfully implement some of the key strategies identified […]