by Daniel Fusch, interviewing Cory Phare (Academic Impressions) September 2014. With the “high-touch, high-tech” mindset and 24-hour service expectations of today’s students, many advising programs are exploring how to offer quality advising to distance learners. Advising departments are also continually asked to do more with less, and to make processes more efficient while still providing […]
As donors are increasingly cautious of how their resources are allocated, properly informing, communicating, and stewarding donors is essential to ensure continuous giving. However, few institutions are strategic in identifying which donors need attention, and when and how that attention should be paid. Moving to a strategic donor relations model allows you to improve the […]
YOUR ANNUAL FUND IN FY15 With the academic year kicking off this month, your annual fund is once again in full force as well. It is likely that your first solicitation of FY15 dropped recently or is about to drop. Follow Jim Langley’s advice on what makes for the best and worst annual fund strategies […]
by Patrick Cain (Academic Impressions) and John Dysart (The Dysart Group) September 2014. This week, we interviewed John Dysart, president of The Dysart Group, about how institutions can optimize tuition discounting strategies to balance goals of access and net tuition revenue. A key expert on this question, Dysart has consulted with more than 160 colleges […]
by Mark Hartell, Capital Projects Consultant September 2014. We continue our look at why soft skills are an essential part of the project manager’s repertoire if large capital projects are going to deliver sustainable outcomes that meet wider project objectives. This time, communication. Scenario Picture this scenario: you survived your first week on the project […]
September 2014. We wanted to gather advice for how to set up internal funding for CBE courses and programs effectively. How can colleges who are in the early stages of piloting competency-based education set up their own CBE course development or program development grant? To learn more, we reached out to Dr. Sally M. Johnstone, vice president […]
by Cory Phare and Daniel Fusch, Academic Impressions August 2014. Recently, we polled a group of 55 administrators tasked with directing first-year programs. Of this group: For 2 in 3 administrators, assessing their first-year program is a priority; yet for one full third, this is not the case. Few are looking at “student success” more […]
August 2014. For fourteen years, Tim Vick has been on the leading edge of developing effective first-year programs. In this podcast, we reached out to him and asked: Listen to our conversation in this 10-minute podcast: See Other Topics in Student Success
This Second Edition of our popular diagnostic, Improving Customer Service in Higher Education, includes additional samples of some of the tools discussed — including a sample policy and procedures audit and sample columns from Susan Leigh’s chart for tracking and anticipating stresses and pressure points for students over the course of the academic calendar. Explore the full edition: […]
Colleges are working hard to bring in additional students. And there is such a cost to bringing in each student, that you don’t want to lose them through an enrollment and registration process that is confusing or simply takes too long. Or as Kevin Pollock, the president of St. Clair County Community College, remarks pointedly, […]
