As the enrollment cliff looms, institutional leaders must act with urgency and innovation. With over ten institutions in New York State closing since mid-2023, including The College of Saint Rose and Wells College, the message is clear: no institution is immune. Join us for a critical webcast exploring how senior leaders can strategically differentiate their institutions and prioritize retention through exceptional customer service.

This session, designed specifically for presidents and senior leadership teams, will focus on practical strategies to enhance student belonging and retention by improving the overall student experience. We will discuss how leaders can harness the power of exceptional customer service to make students feel valued, supported, and engaged. From creating personalized connections to addressing micro-inconveniences on campus, these approaches will help transform student satisfaction into long-term loyalty. Don’t miss this opportunity to gain actionable insights and start building a more resilient future for your institution.

Register now for free!

Are you interested in diving deeper into how institutional leaders can help use service excellence to address the enrollment cliff? Read more from Heath Boice-Pardee in his recent article, Customer Service and Navigating the Enrollment Cliff: Strategic Insights for Institutional Leaders.