Learn how to develop your own service excellence program that will increase student and employee retention!
Overview
With the number of traditional-aged college students in decline, plus ongoing challenges with hybrid formats and declining resources, many college and university presidents and cabinet members are in the midst of a perfect storm in higher education. Many institutions are embracing service excellence to foster a “culture of care” around campus and to increase the student and employee experience and retention.
After attending this conference, you and your team will leave with a service excellence framework specific to your campus, including a service excellence vision, service standards, and an action plan for implementation.
To preserve an intimate and productive experience, this conference is capped at 30 attendees.
What You Will Learn
After attending this conference, you and your team will leave with a service excellence framework specific to your campus, including a service excellence vision, service standards, and an action plan for implementation. You will situate your institution’s unique cultural context into a four-level service mastery framework below:
- Systems Mastery: Clear and understandable policies, workflow and collaboration across teams, and infrastructure
- Teams Mastery: Clear standards of service, and psychological safety
- Interpersonal Mastery: Skills to resolve conflict, feedback, and building trust
- Personal Mastery: What is my service philosophy and how can I tap into my strengths to deliver that
Who Should Attend
Presidents, Chiefs of Staff, Cabinet members and other senior leaders who can enact change on your campus will benefit from this training. We recommend that you bring a small team from your campus to enhance collaboration.
Register 3 or more people and get a team discount! Discounts will be automatically applied at checkout.
What makes our events different?
Academic Impressions conferences provide the opportunity for quality conversations and relationship-building through both formal and informal networking opportunities in an intimate setting. Our in-depth and hands-on approach to learning provides you with actionable takeaways.
Learn More About the Academic Impressions Conference Experience ➞
Agenda
Sessions include:
- Why Service Excellence Matters in Higher Education
- Your Service Excellence Priorities
- How Do We Derail Service?
- Rose, Bud, Thorn Activity
- Creating Trust in Teams
- Establishing Your Vision for Service Excellence (and Next Steps)
- Best Practices (and Roadblocks) in Developing a Service Excellence Program
Location
Academic Impressions’ Denver-based office
5299 DTC Blvd, Suite 1400
Greenwood Village, CO 80111
Nearby hotel suggestions:
Hyatt Place Denver Tech Center – 3-star hotel
8300 E Crescent Pkwy, Greenwood Village, CO 80111
303-804-0700
Distance from office: 0.5 miles if driving, 0.3 miles if walking
A room rate of $114/night is available if you book your room using this link. (Off-season link (Before May 1 or after Sept 30- internal note only)
A room rate of $154/night is available if you book your room using this link. (MAY 1-SEPT 30, 2024-internal note only)
This reduced rate and room availability are subject to general hotel availability and not guaranteed. So, we recommend booking as soon as possible!
Denver Marriott Tech Center – 4-star hotel
4900 S Syracuse St, Denver, CO 80237
303-779-1100
Distance from office: 0.9-1.2 miles, depending on route
A 10% discount is available if you book your room using this link.
This discount is subject to general hotel availability and not guaranteed. So, we recommend booking as soon as possible!
Pricing
Starting at:
$2,495
/person