Instilling a culture of service excellence at all levels of an institution is more important than ever. It creates a sense of community amongst faculty, staff, and students, which makes your campus a great place to be.

Join us for this in-person conference where you will start taking steps to create or improve the culture of customer service in your unit. Whether you’re a frontline staff member wanting to make a positive difference with customers directly or a team leader trying to change the service culture in your unit, you’ll benefit from this conference as you:

• Learn how to conduct “Servicescape” Audits, so that you can better measure and assess your customer service culture.
• Explore proven customer service models and practices that will help to demystify challenging topics like “Is the customer always right?”
• Walk away with actionable ways to communicate and script conversations to create consistency and manage even your most difficult customers.

About the Certification
Academic Impressions is the only provider of customer service certification in the higher education industry. Whether you’re seeking certification for yourself, or you want to get your entire team certified, you’ll be setting yourself apart from the rest. Being certified in customer service means that you’re the gold standard in service excellence, which improves your institution’s reputation and instills confidence in students and parents alike. To obtain the certification, you or your team will need to attend the conference and complete an online exam post-conference.