University of Alberta's Customer Service Training Program- Module 3
Course Length
1h 14m
University of Alberta's Customer Service Training Program- Module 3
Table of Contents
Session #1: Active Listening and Conversation Cycle
Introduction
1:48
Session #2: Challenging Conversations
Introduction
1:45
Session #3: De-escalating Difficult Clients
Introduction
1:20
Session #4: Decision-Making and the Escalation Strategy
Introduction
1:55
