Instructor

Jeanne A.K. Hey, Ph.D.
Dean Emerita
University of New England

Course Highlights

• 1 hr, 27 mins of video instruction
• Downloadable resources

Course Details

Released 6/22/2021

In this workshop, you will learn strategies to help you manage and resolve a variety of conflicts within your department and institution. You will be introduced to practical tools that can be used to address conflict in its earliest stages before it becomes a formal dispute. There is no one-size-fits-all approach to resolving conflicts. That’s why our expert instructor will present numerous scenarios and discuss the use of framing, facilitation, and other dispute-resolution tools to help you:

• Improve and sustain a healthy working environment
• Build rapport among colleagues
• Increase faculty and staff morale

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