Get certified and show you have the knowledge and skills to provide high-quality customer service in higher education.
Overview
Instilling a culture of service excellence at all levels of an institution is more important than ever. It creates a sense of community amongst faculty, staff, and students, which makes your campus a great place to be.
Join us for this in-person conference where you will start taking steps to create or improve the culture of customer service in your unit. Whether you’re a frontline staff member wanting to make a positive difference with customers directly or a team leader trying to change the service culture in your unit, you’ll benefit from this conference as you:
- Learn a method for how to conduct “Servicescape” Audits, so that you can better measure and assess your customer service culture.
- Explore proven customer service models and practices that will help to demystify challenging topics like “Is the customer always right?”
- Walk away with actionable ways to communicate and script conversations to create consistency and manage even your most difficult customers
About the Certification
Academic Impressions is the only provider of customer service certification in the higher education industry. Whether you’re seeking certification for yourself, or you want to get your entire team certified, you’ll be setting yourself apart from the rest. Being certified in customer service means that you’re the gold standard in service excellence, which improves your institution’s reputation and instills confidence in students and parents alike. To obtain the certification, you or your team will need to attend the conference and complete an online exam post-conference.
Who Should Attend
This program has been designed for frontline staff and managers across higher education. The program will especially benefit you if you are:
- A frontline service provider looking to enhance your customer service skills.
- A manager or director supervising frontline service providers looking to bring training ideas back to your institution.
- A campus leader looking to lead cultural change and implement a service excellence program.
Attend with your team for a discount!
Multiple members of an intact team attending together will experience the greatest results. Register three or more people and save!
Pricing
November 13 - 15, 2024
Online
Starting at:
$1,595
/person
March 24 - 25, 2025
Location TBD
Starting at:
$2,395
/person
What Our Attendees Are Saying
“Charismatic professionals who delivered material well, with well-prepared, on-point presentations, and who had a good understanding of who (we are), and what we do…”
“I liked that it focused on university customer service. We’ve received so many retail-type training sessions from our Enrollment Management and Student Services Office that aren’t really applicable to our normal everyday interactions.”
“I liked that the training was specific to higher ed, and that all presenters were very knowledgeable in this area.”
“The facilitators were excellent. They managed to keep a very large group engaged and on topic. They were skilled at bringing discussion back to the topic at hand when things got off.”